Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Answer Guarantee

  • Each ticket you send to our tech support Dept will be responded to in approximately 60 minutes. All normal questions will be solved instantly. However, if the service inquiry you have sent requires aid from a capable technician, we’ll forward the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Top–quality Technical Assist Service

  • We will offer you 24 hours a day tech assistance through a ultra–fast ticket platform included in your Control Panel. You could e–mail us all the time about any of the applications that come pre–configured on your virtual server, which include the selected Operating System, the server administration panel and our custom made Web Control Panel.

  • Intuitive help center

  • An Intuitive Help Zone

  • A descriptive and routinely updated articles base is included in our in–house built Web Control Panel. It includes quick tips about how to execute all the fundamental website managing jobs. The Help area features descriptive how to content articles and step–by–step video courses. You can open the Help zone by clicking the Help or Video buttons in the right side of each Control Panel section.