Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • In the Web Control Panel you will find an exhaustive Help section offering lots of instructional articles and commonly asked questions. They are answered by our support team of qualified techs. Simply type in your question and our smart software will give you the most appropriate answer.

  • Top quality support service

  • Educational Videos

  • If you wish to watch how a task is performed or how a problem is remedied, instead of just reading about it, then check out our selection of educational video tutorials. They cover plenty of different topics and will help you swiftly learn how to work with the Web Control Panel.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Guarantee

  • Our semi–dedicated servers are backed up by a 24x7 support service and come with a one–hour ticket response time guarantee. Our accomplished technicians will be online for you 24/7 and will resolve any problem that you could run into within less than 60 minutes after the helpdesk ticket submission. In the majority of cases, a response will be given to you within 20 minutes.