Client Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Guarantee

  • All your help requests will be attended to in maximum 60 minutes after the ticket or email has been received. If your issue requires further assistance from a sysadmin, we’ll direct the support ticket or the email to the person in charge, in a timely manner and will leave a note to let you know that more time will be needed for discovering the optimal solution. And if you order the Optional Managed Services package, all of the server administration tasks included there will be completed whenever you choose.

  • Top quality support service

  • An Excellent Tech Support Service

  • Should you require any help working with the Web Control Panel or with any of the apps that we’ve pre–installed on the dedicated server for you, you can reach our customer support team anytime via the ticketing system. Additionally, should you need help administering your dedicated web hosting server, you can order our Optional Managed Services package, which includes OS updates every week, troubleshooting and software installation services, server monitoring and rebooting services, backup hard drive storage space, etcetera.

  • Intuitive help center

  • An Intuitive Help Section

  • We have equipped our Web Control Panel with an exhaustive knowledge base, which features in–depth explanations of its features and functionalities. Furthermore, we have filmed detailed video tutorials that will further reveal to you how to perform a particular operation or troubleshoot a regularly encountered problem. All the instructional articles and the tutorial video clips are easily reachable from every section of the Web Control Panel through the Help and Videos buttons located in the upper right corner.