There are several ways to touch base with the hosting company whose services you are using, but the one that you’ll always find irrespective of which company you opt for is a trouble ticket system. It’s the least complicated method of communication for many reasons. In case no client care staff representative is free at the moment and they’re all busy, a phone call may not be answered, but a ticket will always be received. Also, you can copy & paste extensive pieces of information without needing to worry about spelling errors, and if a specific problem requires more time to be sorted out or a number of replies must be exchanged, all the information will be in one and the same place, so each party can always see the comments added by the other one. The negative aspect of using tickets to touch base with your web hosting company is that they’re often separate from the web hosting platform, which goes to say that if you need to provide information or to follow guidelines, you’ll have to use at least two different admin dashboards and this number may grow if you want to administer multiple domains. Furthermore, many web hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a client, this means wasted time while awaiting a response.
Integrated Ticketing System in Hosting
The ticketing system that we are using for our Linux hosting is not separate from the hosting account. It’s an essential part of our all-inclusive Hepsia Control Panel and you’ll be able to access it at any given time with only a few clicks of the mouse, without the need to log out of your hosting account. The ticketing system comes with a quick-search box, so you can find practically any trouble ticket that you have already submitted, if needed. Furthermore, you can read knowledge base articles that are relevant to various problem categories, which you can choose, so you can learn how to handle a given issue even before you actually send a ticket. The response time is maximum one hour, which means that you can receive timely assistance at any specific time and in case our customer service team recommends that you should do something in your hosting account, you can do it straight away without the need to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated hosting services, which implies that you will not need a different platform to touch base with our help desk staff – you can do this on the spot in the event that you bump into a challenge. Opening a new ticket takes several clicks of the mouse and tracking down an older one is equally simple. Using our clever search functionality, you can quickly find any ticket that you’ve already posted. You can open a ticket at any particular moment in time as our help desk support team representatives are on duty day and night and reply in no more than sixty minutes, although it rarely takes this much to get a response. With Hepsia, you will have everything in a single place and you can just forget about the need to use 2 or more platforms to troubleshoot a simple issue.