A lot of users who begin using their 1st hosting account, or change companies, frequently have questions concerning how particular procedures are done or run into complications when setting up different things such as emails, site settings, etc. That’s why, a lot of providers have prepared documentation with the most common questions and issues so as to help their customers obtain info quickly and easily. As a result, the customer support team can concentrate on actual issues that certain clients may be experiencing, as the solution for the minor things will already be available online and customers can resolve them without touching base with the help desk team. Having in-depth documentation is essential, particularly for new clients with no prior experience whatsoever, since the hosting service entails a vast amount of functions and many people can become baffled about what to do. A good knowledge base can both help you complete the procedures that you need and acquaint yourself with how the web hosting service works in general.
Extensive Online Documentation in Hosting
Our hosting plans include an in-depth knowledge base where you can find information on all the difficulties that you might encounter and their resolutions. You can find out how to create and manage a mailing list, how to use an .htaccess configuration file, or how to continue if the settings of your email client are accurate, but yet you are unable to send emails, for example. We’ve done our very best to be as thorough as possible and to cover all possible options so as to help you save time and to provide you with different solutions for every single problem. The knowledge base includes educative articles as well – both generic ones about the web hosting service as a whole, and more specific ones, which will help you become familiar with the functions and features of the Hepsia Control Panel. You can find relevant articles about specific functions and features in every Control Panel section, whereas if you’d like to see the complete article collection, you can go to the dedicated Help section.
Extensive Online Documentation in Semi-dedicated Hosting
Our semi-dedicated hosting services feature exhaustive online help documentation where you will find info on all the features that our custom Hepsia Control Panel comes with, along with solutions to different questions and complications that you may run into. All configuration guides offer thorough specifications, which means that you won’t need to worry about missing something if you’d like to export a MySQL database, for instance. The troubleshooting articles encompass a range of different potential reasons for given problems and the solution for each of them, so in case you’re not able to send emails although you have the right settings, for instance, you can swiftly discover what the reason for this might be and repair the issue with a few clicks in your email client. As Hepsia offers quite a few features, you’ll be able to find applicable articles in each single section. If you prefer to browse all help articles, click on the Help link, which is located in the upper right-hand side of the screen.